FAQs


Looking for more information about the Glasgow Tripper card? We've put together some frequently asked questions that may answer your query.

Where can I get a Glasgow Tripper card?

Sign up for your Tripper card at www.glasgowtripper.com

Your card will be sent by Royal Mail (2nd class) and will be with you within 10 working days. Once your card arrives, you can add a day ticket to it on the bus.

Is there a charge for my Glasgow Tripper card?

A non-refundable fee of £1.75 will be charged for your Tripper card.

How do I add a ticket to my Glasgow Tripper card?

It's really easy to use! To buy your ticket on the bus, simply show the driver your card, ask and pay for your ticket and your driver will do the rest. You’ll be asked to place your Glasgow Tripper card on the ticket machine and to wait for the beep! The sound indicates the ticket has been added to your Tripper card.

How can I check if I have any unused tickets on my Glasgow Tripper card?

If you are unsure if you have any tickets on your Tripper card, simply ask your driver, and he or she can let you know what you have stored on your card. (You’ll be asked to place your Glasgow Tripper card on the ticket machine for this).

Can I add tickets to my Glasgow Tripper card online?

Not at the moment, this is currently under development and planned for late August/early September.

Can I load a new ticket before the current one expires?

Yes, you can add a new ticket at any time before your current ticket has expired, so it is easy to ensure that your Tripper card is always loaded with a valid ticket for travel.

Your Glasgow Tripper card stores your tickets, with one ticket being activated for travel when you first place it on the ticket machine.

How do I know when my ticket will expire?

At present, only an adult Tripper Day ticket is available to buy on the bus. Once you activate your Tripper Day ticket, it will expire at 0400hrs the following day, regardless of the time it was activated.

If I try to use my Glasgow Tripper card after my product has expired, how will I know?

If the ticket on your Tripper card has expired and is no longer valid for travel, the ticket machines will a sound and your driver can confirm too.

If this happens, you’ll will need to add a new ticket to your Tripper card.

If you believe your product was still valid and your driver cannot assist, then call us on 0345 241 1595.

What happens when my ticket has expired?

Simply add another ticket when you next travel. Place your Glasgow Tripper card on the ticket machine and ask your driver for your new ticket.

If I have a stored ticket do I have to use it straight away?

No, as with all tickets on your Tripper card, any stored tickets will not become active until the previous ticket has expired. Your next ticket will only activate when you next place it on the ticket machine. This allows you to leave a gap from the end of one ticket to the start of the next.

What do I do if I have forgotten my email address or password to log into my online account?

You can request a new password by clicking on 'reset password'. A new password will be emailed to you.

If you forget your email address to log in, you will need to contact customer service on 0345 241 1595.

What happens if my Glasgow Tripper card is lost, stolen or damaged?

If your Tripper card is lost or stolen, you must report it via your online account, or by calling customer service on 0345 241 1595.

A replacement card can be ordered and will be issued at a cost of £1.75.

If you have stored tickets on your lost, stolen or damaged card, please contact customer services to discuss.

Can anyone else use my Glasgow Tripper card?

Your Glasgow Tripper card is valid for one person only and is not transferable.

Can I buy a ticket for my Tripper smart card on any bus?

You can add a ticket on all buses from all operators, with the exception of Stagecoach routes and First East Scotland services 10, X37 and X39. (Whilst you can't buy your ticket on these buses, you can still travel with Stagecoach and on First East Scotland services 10, X37 and X39 with your Tripper card).

How long will my Glasgow Tripper card last?

Tripper cards are designed to be topped up and used again and again, making it more environmentally friendly than paper tickets. An adult card will expire after 7 years. Don’t worry we’ll let you know in plenty of time.

Are there any routes on which my Glasgow Tripper card is not valid?

Yes, the following exclusions apply:

  • Football specials
  • Night services identified with an "N" service prefix
  • Registered school services with one journey each way per school day
  • First Glasgow's Glasgow Airport service 500
  • Long distance express coach registered locally within the zone
  • Rail replacement services
  • Any service where the ticket can be used must have at least two stopping points within the zone

Where can I find the boundary points for the Glasgow Tripper?

The Tripper map provides an overview of the main boundary points. For specific bus information, please click here.

How can I pay for my Glasgow Tripper tickets?

If you purchase a ticket online, you can pay using any major credit or debit cards. If you are purchasing a day ticket on the bus, you need to pay with cash.

Can’t find the answer to your question? You can call us on 0345 241 1595 and speak to a member of the Tripper card customer services team.